• Best Business Hotel

    I stayed at the property for multiple times because of my 6 months long business project in Dubai. Every month, I stayed for a week or two.
    With the wonderful service staff, I can say that it had become my second home away from home. They know how to care for their customers, specially the frequent ones.

  • Beautiful property and great service

    The check-in process was very easy, the rooms have great amenities and are spacious; the hotel staff was very accommodating and extremely helpful. I recommend this hotel without hesitation.

  • Service with a big smile

    Great hotel, great staff, great rooms, highly recommended this one. Metro close by and taxis always by the front door if you need. Two restaurants and bar within the complex. We would definitely stay again.

  • This is one of the best Holiday Inns that I have been in.

    Quite spacious and comfortable rooms – quiet place to sleep. Staff are so friendly and helpful everywhere in the hotel – from reception desk to the roof-top bar. The Indian restaurant is very good: nice interior, very tasty food – good choice on the menu, correct prices.

Guest Comments

We thank ours esteemed guests for their kind words in recognizing our hotel to actualize our vision of becoming The Best 4 Star Hotel in Dubai


’’The pillow stating firm and soft was very thoughtful The signs for saving water ….. you deserve a medal for this gesture. Every member of staff was so cheerful and helpful for every need’’
(In-house guest ‘’feedback’’ 31st Dec 2018)


Dear Arun and Shanky,
I am writing this email to thank you and appreciate your support to AIMS.
I am extremely happy and impressed with the services offered by you and your team during our AIMS event in your hotel on 08th September 2017. All the arrangements (Room set up, coffee break) were done very nicely on that day. Special thanks to your team for their wonderful support at venue during the event.
We really appreciate it. Thank you once again.
Best regards,
P. Rekha Swathi, MA,
Managing Director,
Akhil International Management Solutions FZE,
United Arab Emirates.
 Spa Azure Testemonials
 Spa Azure Testemonials
 Spa Azure Testemonials


I love the beautiful calm that pervades the place
I loved the complete comfort I feel in this exceptional hotel
I loved dealing with me and my family
I loved the comfort, luxury and cleanliness in the room and throughout the hotel
I loved the beautiful smell everywhere in this hotel
I loved the location and close to all the services required for tourists
Everything in this hotel is fantastic and very exceptional
We can not ask for more
Staying at this very hotel is a dream always for me and my family
Every time I stay at this hotel I feel very happy, satisfied and satisfied
This hotel makes me happy, optimistic, loving life, fun and shopping and makes me perform all the tourism activities with happiness, optimism, fun, great appetite and love for life This hotel is part of my life and part of my personality since the summer of 2010 to today I visit this hotel 2 times or 3 times or 4 times a year
Almost all the characters know me personally and love me and are happy to meet and welcome each time
I love the distinctive Taraq Tariq has always been nice and polite with me and with my family and always welcomed Bakdomi and loved another position of Indian nationality forgot his name maybe he is an assistant to Tariq
I loved this time a distinguished and beautiful Egyptian nationality named Abdullah Abdullah was courteous and friendly and very tasteful and I loved another place named Johnson Jonson was a collaborator and extended our stay for an additional 4 nights at a special price
I love this hotel and every place that works in it as well as the man who carries the bags and the laundry cleaners are also quick and very cooperative
This hotel is my second home and every time I and my family look forward to returning and staying at this hotel again and longer than before
Thank you to all the good designers there and thank you to all the wonderful supervisors who are working on this special hotel
Thank God I discovered this hotel and tried it a lot
In short, the Holiday Inn Dubai Al Barsha is my life
Holiday inn Dubai – Al Barsha it’s my life

Mr. Al Twaijri Faris

Dear Mr Moazzam,
Thank you for making my stay earlier this month very comfortable at Holiday Inn It was not just the cleanliness, not just the calm, but the friendliness and smiling staff from the front door till wherever you go in the hotel makes a lasting impression I would like to make special thanks for care exhibited by you and Mr Awais for which my family was very happy Let us meet again and hope the standard always is the same like experienced in previous visit.
Best Regards
 Ms. Maligaga

Good Morning Mr. Moazzam Ali & Mr. Younes (Night Manager),
My name is Mr. Phillip Parkinson and I am the Activities & Athletics Director at The American School of Kuwait. Recently we had 48 of our students and 5 of our teachers stay at your hotel (April 20th – 23rd) for a NESAC Track & Field Tournament that was being hosted in Dubai by GEMS World Academy. It has been brought to my attention that during the stay one of our student athletes became ill and needed to be treated by a doctor. The feedback I have received from my entire coaching staff and the student involved is that you were both instrumental in her recovery and went out of your way to ensure that she was on the mend. I wanted to send you a personal thank you for going above and beyond the call of the duty to ensure the safety and recovery of our student athlete.
Cheers, Mr. Parkinson & The American School of Kuwait
Phillip Parkinson
Activities & Athletics Director
American School of Kuwait
Practice Compassion – Make a Difference – Learn for Life

 Mr. Goodall
 Mr. Goodall
 pal comment

Dear Shanky,
I have been meaning to write this note since last Saturday.
Our Diwali event last Saturday was executed so well by you and your staff, which left a lasting impression on my family on our friends and my wife and myself.
We received so many compliments on the ambience, on the decoration, the quality of the starters, the service from the waiting staff, superb bar man, the fabulous main course, and the desserts.
We appreciated your input and support.
I would like to commend you for your hard work and dedication and would be happy to write to your management to sing your praises.
You will certainly get all our future business going forward.
Thank you once again for arranging such a fabulous party for us, we look forward to your help in future.
With best regards
Raj and Nimisha SRIVASTAVA

 crown agents

Dear Shanky,
I am writing to share how wonderful it was to work recently with your employee, Manjeet. I was presenting for two days for a company called, 4 Generations 4 Education – September 30 and October 1 – at the Holiday Inn. I do not know what I would have done without Manjeet’s technology and set up support. He represents a calm, professional and friendly attitude and knows how to problem solve! You are fortunate to have him in your employee.
Dr. Lois A. Lanning


I had a very good stay at Holiday Inn Al Barsha very friendly staff and accommodating I’m happy with my room clean and big .room service excellent l love watching the live band and the bar the Thai restaurant has a yummy food, Ian and Mara are both very friendly and nice they made my stay very comfortable .in fairness ,all the hotel staff are friendly. Breakfast, food are yummy.
It’s my first trip to Dubai and i would say I love the experience
I will definitely recommend to my friends
Generosa Dazo



Thank you so much to all of you for what you did to make our stay pleasant and memorable at the Holiday Inn Al Barsha during the Jubilee Games. Rooms were clean, service was excellent, and people were very friendly, helpful and polite. Daily breakfast was unbelievable. The variety of food and the service provided by all the servers, management was superb!

Then we had a family dinner at Gharana where Ramesh and his team did an excellent job providing great food and a pleasant atmosphere for all the attended guests. This all happened because of Noaman Ghulamally who suggested this hotel for our stay.

Please convey our deepest and sincere gratitude to the following team members.

Moazzam Ali
Mr tarak
Ramesh at Gharana
All the employees at the restaurant from chef to servers.
And if I missed anyone else!
We will definitely recommend this hotel to family members and friends.

Thank you kindly;

Rehman Valliani
VP/Business Lending
SBA Preferred Lender
Schaumburg, IL

Dear Team,

This is to thank you all for organizing the event professionally and making the evening special.

All of us (host and guests) had great time in your neat & elegantly designed banquet. I particularly want to thank staff at the event for their patience and hospitality.

Last but not the least, cake & food also was enjoyed by all of us.

Arun, Thanks for coordinating event well.

Best Wishes & Regards,


Recently I stayed at your hotel and really appreciated your staff. I was there from June 1 to June 4th. I was moving from KSA to China. Your staff was very accommodating and at times went out of their way to ensure my short visit was also pleasant. I especially want to thank Edward, Malobika and Yonus for being so kind and helpful. I will definitely stay at your hotel when I visit Dubai again.☺

Thank you!!
Thomasina Tafur


Rm. 640 add

Rm. 640

Dear Omar,

I have traveled to Dubai on last Thursday. I am staying in Holiday Inn Al barsha Hotel. I am enjoying this journey, I have seen Dubai Mall, Wild Wadi, cinema movies, It was really interesting.

Best regards,

Moayad Hamza


#staycation #family #kids stay & eat free

Mr Butt Guest Comment

Dear Roberto,

Thank you so much for you efforts and the memorable evening for all of us. Great Job ;o))

Food and Service as usual outstanding and I’m happy to see you guys soon.

Best regards,

Daniel Schliwka, Director of Revenue Management
Shangri-La Hotel, Dubai
Sheikh Zayed Road, Dubai, P.O. Box 75880, United Arab Emirates

Dear Shameem

Sorry for my delayed email, but I was going through New Year photos. So I am writing to you to express my appreciation for the excellent customer service which I had received from your hotel during my last visit on Dec 31, 2015. The staff was very warm and accommodating, and they really were helpful to me. I must comment on your staff Tanmeet, Arun and other staff during my staff. I am from hospitality background, so always have appreciate the excellent service especially that is done from heart. I have always saw smiling while talking to customers. She has high level of professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations.

I must appreciate Arun as well who took care of my booking for New Year’s Eve party at rooftop. He ensures that he gave me all the information and followed up with all my request during my booking. He checked upon me during the upon if the table reserved was ok or not.

Lastly, room for us it was an amazing one. Really beautiful view from it.

This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to come back to your hotel again and will definitely recommend it to others.

Shameem, not to forget thank you for accommodating my booking.

Keep up the good work. See you soon

Best Regards

Divit Mathen

Hello all,

Just want to thank you for the wonderful hospitality and assistance of all your staff throughout our stay.

We had no problems and enjoyed our time in Dubai and especially at the Holiday Inn.

Hopefully we get to return and stay again with you.

Once again, thank you.


“Great Hotel and Fabulous Service”

In general, my wife and I do not send in reviews or comments on anything. However, our most recent experience at the Holiday Inn – Al Barsha was so spectacular that we felt that we needed to share some of the details of our trip with future travelers. The concierge, Kahled, was beyond amazing. When we had first contacted Khaled from the United States, prior to our trip, he was wonderful and helpful and he immediately provided us with everything that we had requested as well as advising us as to the best tours and transportation for what we had desired to see and do in Dubai and Abu Dhabi. That was only the beginning. Upon our arrival at the Holiday Inn – Al Barsha, at almost midnight, we were met by his staff (who were expecting us) and they made sure that everything was in perfect order for us. The next morning, when we met Khaled face-to-face, he greeted us with a smile and made sure that we had everything that we needed. We made several “new” requests to see various other attractions in Dubai, and Khaled personally made sure that each and every request was quickly addressed and accomplished for us.

On one specific occasion, when nothing at all was available online for that week at “Ski Dubai”, Khaled and his family even walked over to “Ski Dubai” on his own time, and in person he was able to secure tickets for us for our much desired indoor Dubai ski experience that otherwise would have NEVER come to fruition.

We have traveled throughout the world and the concern, care and competence that Khaled provided to us were well beyond anything that we had ever encountered. He did everything far above our expectations. When we began planning our trip to Dubai, we initially had many concerns. However, due to Khaled and his staff, we were treated to one of the best and most amazing vacations ever! We could relax definitely knowing that we were in good hands – thank you once again Khaled.

Also, the location, the rooms and the service at Holiday Inn – Al Barsha were absolutely perfect in every way. We would easily give our experience at the Holiday Inn – Al Barsha even “beyond a 5 star + rating” if that at all was available.

Room Tip: Kahled – The Conceirge is extremely helpful

Thanks and Regards,

Dhirendra Singh

Travel Consultant, Raynatours

Hi Shameem,

Thank you for arranging the booking. Our stay in HIB was superb as always. Please express my greatest gratitude to all the hotel staffs who had made the stay awesome for the past 1 week. Also special mention to Amir and Parao (room attendants/housekeeping for rooms at level 1) – both were really awesome in their service, to Syed from concierge (who were most helpful) and to Ali who were most efficient in assisting us with the check in and someone with great customer service – which is front desk is all about.

Look forward to more stays at HIB upon my visit to Dubai. Thank you and have a nice day ahead.

Mahadir Khan

Dear Hotel Manager,

Kindly be informed that I am Mr. Vakilirad Saeid from Intersun room no:- 622

During my stay for 13 nights in your hotel. I encountered mentioned staff name, Chandani from Health Club, Lin and Ann from Gem Garden had extended excellence service.

Whenever I visit to the Health club Chandani keeps smiling and same at Gem Garden Lin & Ann.

Please consider my special recognition to the staff for their good work and making my stay excellent.


Mr. Vakilirad Saeid

Intersun International

Room no:- 622

Click here to read the full guest comment card

Dear Soumya Mukherjee,

Many thanks for your kind email and I am pleased that you were happy with my feedback after my brief visit to Holiday Inn Al Barsha. I found it difficult to find anything negative to write, as I thoroughly enjoyed my stay and all your staff, including the domestic staff were kind and attentive.

Many years ago I was the manager of a hotel in Perth, Western Australia, so I appreciate how important feedback information from your patrons is.

Last year I decided to have a stop-over in Dubai after visiting my family in Australia and returning to my home in the U.K. However, although I have travelled quite extensively over many years, this was my first visit to Dubai. As I was travelling alone, didn’t speak your language and was not familiar with your customs, I was a little nervous. I admitted this to your Concierge, Khaled but my fears were unfounded, as he and his team immediately put me at ease and Khaled in particular helped me by answering my numerous questions and in choosing suitable tours where I would have company during my short visit. On that occasion a lady Tour Manager was in charge.

When I visited your hotel this year, the same service was given but this time a new Tour Manager. He also went out of his way to advise and assist me in planning other tours which would allow me to see more of Dubai. Although these two employees went over and above what would normally one would expect, I cannot speak highly enough of both of them for the expert and professional manner.

I sincerely hope that I will be well enough to visit Holiday Inn al Barsha next year.

joyce-convoy-pic-1 joyce-convoy-pic-2 joyce-convoy-pic-3

Dear Khaled

These are the photographs taken at the hotel before I left and which will always bring back happy memories of my stay at Holiday Inn – Al Barsha and to Dubai.

Kindest regards,

Joyce Conway


Thanks very much for this past weekend’s stay at the Holiday Inn. The feedback that I have received from everyone has been fantastic. Both the kids and coaches enjoyed their stay and I can commit from my end that the NESAC events that I will be hosting at GWA, I will be moving forward with our relationship in having the schools stay at your hotel and hopefully this will be a partnership that will work for both NESAC school and your hotel.

Again thanks very much and all the best. I know that you will see us again the first weekend of Dec. for the NESAC JV Soccer Tournament.

Ryan Hornblower

Athletic Director

GEMS World Academy – Dubai

Al Barsha South | Dubai | United Arab Emirates

Dear mr Moazzam Ali,

I really want to thank you for the great hospitality and the effort that you made to make me enjoy my accommodation.

mr Moazzam Ali is really helpful and he remembers his guests and always being informative and he is one of the reasons if i am gonna stay in holiday inn al barsha will be because of him.

best regards,

Eslam Amin


Can I just thank you once again for your honesty and integrity when finding my phone and putting it to security.

Thank you very much

Stuart Davidson

To the Hotel Manager,

I wish to commend your staff from the laundry department for his exemplary behaviour and honesty.

Mr. Vinayak found an envelope in my suit containing $400, he promptly called me to return me of the said item he found and immediately returned it to me. He is the kind of person we could all hope and wish to have make our employ.

In hand you

Respectfully yours,

From Mr. Michael John Fainsan – PAL Crew (Philippine Airlines )

Hi Roxana,

I hope you are well. I wanted to drop you an email to thank you and your team for the great hospitality we received at Holiday Inn Dubai. The team really are fantastic they came across as very engaged and passionate. The room was of an excellent standard and very comfortable. We enjoyed a fabulous dinner in the Royal Buddha with great service, atmosphere and food.

Thanks once again

Gehan Eriyagama | General Manager

Holiday Inn – London Camden Lock

Good morning Al-Karim

I hope you are well.

I just wanted to drop you a note to say thank you for your kind hospitality in Holiday Inn Al Barsha, Dubai. We had a wonderful stay and the team were impeccable in their service delivery as well as their eagerness to assist with our travel plans/outings – we especially enjoyed their recommendation of a Desert Safari!

Thank you also for the delicious meal in The Royal Budha, it was most enjoyable and very kind of you to include.

Kind regards

Caroline Eriyagama

Sales Development Manager

Dear Mr. Mukherjee & Mr. D’Souza

What can I say!

This has been the best hotel experience we have ever had. Your staff are really wonderful. Nothing was too much trouble for them. They were always cheerful and helpful. The food was SUPERB! We had fish for dinner on Tuesday and we are still talking about it. You have a great chef! Thank you so much for everything. We will certainly be back and we will tell all our friends about this hotel. We will write a great review on Tripadvisor. Please give our thanks to all your wonderful staff for making our stay here so great.


Your sincerely .

David & Julia Magee

Hello Roberto,

It was indeed a pleasure to be at The Royal Budha last evening. The service I must say was impeccable. We were treated with courtesy and the food recommendations were spot on. The food was excellent as well. Overall a high five!!

We look forward to seeing you in the near future and would recommend the place to our friends.

Thx again for making yesterday’s evening a memorable one.


To all the staff at Holiday Inn.

We would like to express a big thank you for making our stay a most wonderful and memorable moment.

Your customer service has truly been outstanding and personal. We both have few very touched by the way you have treated us with such professionalism and having a warm and welcoming approach.

We wish each and everyone of you all the best for the future.

To Khaled

Just saying “thank you” doesn’t seem enough. I hope you know how appreciated you really are.

Best regards

Siddiq, Shaziya
and little Musa

Allow me to compliment your professional team for a fabulous five star professionalism. We enjoy parking our corporate guests in your hotel and the Gharana Music & food. You guys are fantastic!!..


Dear Mr. George

Thank you and your team very much indeed for making my event such a success yesterday. We had a record turnout of 64 people, and everything ,starting from the set up,to the breakfast and followed by the Carol singers and then the grand finale of the lunch was simply perfect.

You and your team handled our event with through professionalism ,and everything went off like clockwork. Please accept sincere thanks from me and the Canadian Bridge Group for a super event.

I take this opportunity to wish you and your team Merry Christmas and a Very Happy and prosperous 2015.

Durriyah Vasi

Dear Roxana,

I was hoping to meet you in person and tell you of my stay here at the Holiday Inn Al Barscha… You were meeting with a client in the lobby and I was waiting but had to leave to meet a friend.

If I did have the pleasure of meeting you I would have taken your hand and held it long and strong while I expressed my gratitude for cultivating a wonderful staff. I have been away from home for almost 3 weeks and coming to the end of my Stay here in Dubai.

My wife emailed me tonight and asked “At the end of a long journey… what were the highlights?”… A trip that started with tremendous success in New York City to a Visit in Florence recently recommended as one of the must see cities of the world to Dubai… When I think of the many highlights I have to say my Stay at Holiday Inn Dubai Al Barsha was a great pleasure and something I will tell my colleagues and friends about.

Let me tell you a little about your people… Mr Kanchon was first to greet me last Sunday the 16th of November… A warm smile… air of confidence that he was there to assist me with all I needed. Watching over my luggage as I went to check in with Mara who matched his friendly smile grin for grin. I had arrived very early and traveling overnight and she noticed without me saying a word…

She said “Let me see where I can get you in so you can be settled down…” Quickly she came up with a room and provided me the complete instructions. All the time your wonderful Mani was overseeing the process.

Let me tell you about Mani… Incredible… As soon as Kanchon handed me over to her for assistance. What a welcome. Warm, bubbly, happy, charming… the perfect mix of complete confidence , kindness, sincere interest and warmth.

All of this was repeated every day and at every opportunity. I felt at home. This was mirrored by your dining room staff. Your hostesses… Amazing… your floor people… But Daniel was just terrific… I was able to get him to make me an Italian Style Cappucino… frothy and warm not Dubai Style which is boiling hot… He anticipated my dining room habits… Was outstanding!!!

I cannot remember everyones name… but as a compliment they remembered mine. Everyday a warm greeting by name. This includes the Sous Chef who was excellent as was his food. The breakfast were great. I had the pleasure of the Thai Restaurant that was exquisite. Sushi Night was great.

I could keep going… My hope is to always stay here at the Holiday Inn Dubai Al Barsha when I visit which should be frequently from this point forward. Continue the great work. You have an amazing staff… Keep up the great efforts…

I will look forward to meeting you in the near future… Please give my best to your staff.


Peter L. Cooper
Vice President of Development
Consultant and Design Services
Middleby Corporation


I have received outstanding report from Paul vonZeuner for your services rendered. Thanks for your exemplary work.

Thanks April & Jyothi.Kind regards

Anne Mathews

Executive Assistant to Region HR Director

For the record, and your future planning I can really recommend the Holiday Inn.The hotel was fine as was the conference facilities and services rendered.The staff were always ready to assist and the provision of the meals and snacks was done in an exemplary manner.

You know it is always a sign of things to come when you arrive at the hotel at 04h00 in the morning and are not told the check in policy allows room occupation only at some other time.I would be happy to stay there again and also recommend them.

Warm Regards


Dear Manager,

I just wanted to commend the good work of our driver today, Narayana. He was very kind to us, speaks good English, and was helpful in pointing out interesting tourist attractions and special points of interest to us. He even slowed to allow my husband to take photos. This is beyond the efforts of most drivers.

Narayana was also very punctual, dropping us off and picking us up exactly on time as promised.

I can recommend Narayana as a very good driver and believe he is an asset to your company.

Yours Sincerely

Professor Camel Loughland

Room 149

Dear Soumya

Good morning to say it after I spent eight nights at Holiday Inn Al Barsha, the time came to the point to say goodbye “Maasalama ”

I am a frequent traveler to Dubai and this time we got an opportunity to welcome also my parents. Last Monday (15th of September), we made the check in and we got our lovely rooms # 444. We highly enjoyed many luxury services at the hotel, having rich breakfast.

With the staff; mainly I would like to mention the excellent services were provided by Mr. Mohammed Younus) who is really taking care of IHG loyal customers, your hotel definitely is competing with other four star hotels in Dubai. Moreover, I do recommend my friends, colleagues and relatives to stay at Crown Plaza – Bursa, and I hope to have another chance to visit Dubai and then I will not hesitate to stay under your care.

Please, pass my regards to Younus and many thanks again for excellent services.

With best regards,


Mohammed S. Al-Swailem

Industrial City Manager Riyadh 1 & 2

Saudi Industrial Property Authority

Sir, as a frequent and lengthy customer of the holiday inn hotel al Barsha Dubai, UAE I am regularly asked to provide feedback on my experiences.

Without wishing to disturb, I thought I would go to the top man and provide feedback on a direct basis.

I have recently completed an extended stay within the hotel, this is effectively a return visit from my initial stay of last year.

The hotel as far as the accommodation goes, is relatively indistinguishable from the comparable stock within the city.

What I would say, is that the staff that work within the hotel are very much distinguishable from the norm.

Your organisation has some very talented people namely: the two duty managers Mr M as I call them, George the F&B manager, restaurant managers Robert and Ramesh, bar tender Mehaboob and head of security Caroline, not forgetting Khaled who is on concierge.

These guys, truly, are an asset to your organisation. They in their own way and function are exemplary in terms of behaviour and hospitality. I cannot speak highly enough for your staff.

This is why, for business purposes I recommend the hotel. For personal reasons when in need of temporary accommodation with my family, that is where I stay – and nowhere else.

I hope you find this feedback positive and encouraging.

Yours sincerely

Russell Hunter


Chapman BDSP


I have been living in “Holiday Inn, Al barsha” since august 12, 2014 and I had my breakfast every day at 7.

I want to say thank you for excellent service, and good food and special recognition for Daniel; who is a Guy who help me too much and remember what I prefer every day

What is important

•Smile all the time

•Ask to the visitors if everything it’s Ok

•Take care of visitors requirements

Taking care of this; visitors like me, feels well (Like house)

Lorenzo Mendiola Sandoval

PM Dubai

Dear Ms Jaffer,

I hope that this email eventually finds it’s way to you, because I would like to bring to your attention some very good service that I have received from your staff – and yet I am not due to visit your hotel until March next year!

A few weeks back, my son Stephen and I decided that we would like to visit Dubai in order to enjoy the horse racing at Meydan, and more specifically the World Cup.

Although we have both travelled extensively, neither of us have previously visited the UAE, and it is fair to say that this is the fulfilment of a long held ambition for me.

Some very good friends and professional colleagues have stayed in many hotels in your city, and highly recommended your premises as being an establishment that ‘punches considerably above it’s weight’ – in other words they found the accommodation, facilities and service to be quite exceptional bearing your 4 star designation.

I booked a two bedroomed suite online for 6 nights commencing 25th March, and sent a couple of general queries when I did so. These were answered incredibly quickly – the efficiency was outstanding.

However, over the next few days there were a few minor issues in relation to the deposit being charged to my American Express card. This was a routine issue that crops up from time to time, (I think AmEx erroneously charged me in GB pounds, rather than in dirhams!), but when I contacted your front front desk for assistance they were quite faultless in their response, – always helpful, always patient – it actually makes me look forward to meeting them!

As an aside, may I take the opportunity to applaud the various social and environmental projects that your hotel participates in. I have read some of the press releases from the past year or so, and it is heartening to find a business with such genuine humanitarian interests, which accepts that it has moral responsibilities to those who are a little less fortunate than we are.
I also applaud your ‘green’ credentials; you are setting an example that IHG should be promoting throughout the group.

I thought that I would just like to bring all of this to your attention; staff may not realise that they can influence a guest’s enjoyment of their stay many months in advance of their arrival, but these initial impressions count for a great deal. Every dealing that I have had with your people so far has left me feeling very confident with regard to my stay.

As a parting shot, (and very much as an afterthought), – would you please ask your desk to ensure that I am booked in to whichever suite is the best within the hotel, – I am quite prepared to pay any supplements that may be needed to do so. This is a special trip for many reasons, and the cost will not be an issue.

Thank you for your time, and more importantly, thank you to your staff for already making me feel welcome.

Warm greetings from Dubai Airport. Before I get back to Sweden I wanted to thank you and your staff at the Holiday Inn for the wonderful way in which you hosted Honeywell Corporation’s 4-day Leadership Skills Workshop. Your entire team from reception, housekeeping, food service, and meeting room staff were excellent. They were helpful, polite, and hard working. Shanky Bhola did an excellent job attending to our needs during the workshop. Please thank your staff on our behalf.

Warm regards,

Roy Burnett

Dear Roxana,

Warm greetings from Dubai Airport. Before I get back to Sweden I wanted to thank you and your staff at the Holiday Inn for the wonderful way in which you hosted Honeywell Corporation’s 4-day Leadership Skills Workshop. Your entire team from reception, housekeeping, food service, and meeting room staff were excellent. They were helpful, polite, and hard working. Shanky Bhola did an excellent job attending to our needs during the workshop. Please thank your staff on our behalf.

It was also a special pleasure to get to know you a little Roxana. I plan to read your thesis and give you some feedback. So far I have only read the first three pages, but I like what I’ve read so far.

Warm regards,


Dear Moataz,

I would like to say Thank you to you & your team for my stay at the Holiday Inn Al Barsha over the last week. As always my stay was wonderful & I was made to feel very welcome by all members of staff at the Holiday Inn Al Barsha. I would also like to congratulate you for the very high level of professionalism & customer service you team have in all areas of the hotel from the Front of House to the House keeping.

Thank you to for the room, 619 this is a lovely room & being on the upper floor also provided some lovely views at sunset also. I would very much if possible like to stay in this room once again when I return in July for my stay from 17 July through to the 24 July as it is a lovely room. My reservation number is 60801639.

I would also like to wish you a lovely holiday too, I recall from our conversation that you will be away with your family in July, I do hope that you will have a lovely time & relax while you are on holiday.

Please pass on my sincere thanks to all of your staff at the Holiday Inn Al Barsha who made me feel very welcome & exceeded my expectations as usual during my stay with you.

I am looking forward to returning once again in a few weeks time.

Kind regards,


All day to day staff were helpful and very respectful of my needs. I thank all staff for excellent service from 6am – 11pm. Thank you

Grey Wolf Meeting,

5th March 2014,

Grey Wolf,

Mathai Sajeev

Service is excellent. The Banquet Manager and duty manager are very helpful. Foods are excellent. Meeting room preparation are organized. General set up are very good. GOOD WORK!

Rotary pets Training,

1st March 2014,

FTV Proclad LLC,

Angelli Perilla

Best service, Best Quality like HI very much

Mr. Prabu’s B-Day Party,

7th March 2014,

BK Gulf,

Mr. Prabu

Dear Sirs,

I stayed at your hotel from 2/23-2/26. I spend a lot of days in IHG properties for business. The environment, service and safety were outstanding. The service by Khalid Alam was beyond the best I have experience. From the time I checked in until I left he addressed me by name and always with a smile. What a great example!! Hans Faassen, PhD

Best Regards,

Hans Faassen

Dear Sirs,

I am a frequent guest at the \”Al Barsha\” and during this current stay I had need to fax/scan an important document back to the US. Both Khaled and the Concierge Captain Ishrad helped me with this project and they were extremely helpful. They both went above and beyond what would normally be expected to ensure that everything I needed was taken care of. They both are certainly examples of the kind of service IHG and the Al barsha Management team can be proud of. In fact I will go on to say that I have spent somewhere between 100-150 nights here in the past 27 months and EVERYONE from the desk staff to the concierge staff to the breakfast staff , fitness center.. etc.. have always been helpful and pleasant. I travel all over the world and while the Al Barsha may not be the fanciest place I stay it is certainly my favorite destination.

Best Regards,

William Owen Kalitta Air

Dear Shweta,

I am delighted to share the feedback from the last course (27th Jan -31st Jan) with you:

The venue continues to be excellent and responsive to the delegates needs. The quality of the food is excellent and quantity of refreshments excessive.

The boat trip proved to be extremely popular. The delegates really enjoyed it. The arrangements and H&S aspects were excellent.

Photos – delegates very satisfied.

Thank you very much for all your assistance and support.

Best wishes,


Dear Mr. Abdeen,

Warm greetings from Newlands Lodge in Kilkenny, Ireland.

We have just returned from our holiday in Dubai and Abu Dhabi and wish to thank you so much for our wonderful experience at The Holiday Inn, Al Barsha. From the moment we arrived to the moment we left, the service, hospitality, food and overall experience was exceptional.

Awais at reception was so professional and friendly on arrival and did his utmost to make sure that because it was our anniversary that there would be fruit and flowers in our room, the room that had been allocated to us by our agent was a smoking room and he had to change us to a non smoking room instead, but he got it sorted and enquired when he saw me the following day if all was in order.

It is evident that the training and example throughout comes from management and this is full compliments to you and your team.

Thank you and we will share our experience of The holiday inn on Tripadvisor and wish you every success in the future.

Kind regards,

Mairead and Jimmy.

Newlands Lodge,



Dear Subhash:

A late night e-mail to you and the entire team at Gharana for a wonderful evening of exquisite food and music. The food was especially delicious and compliments to the chef who came out to say hello to the table. All the guests were very happy with the quality of the food and the menu selection. They all also enjoyed the wonderful music and kept the singers going with their continuous requests.

A special compliment and thank you to Mr. Lokesh and his team of servers at Gharana, who looked after us and spoiled us thoroughly.

We look forward to bringing our next set of guests to your wonderful establishment.

Best wishes.

Deenaz Kanji

Executive Officer, ITREB UAE

Ismaili Centre Dubai

Dear Mr Subash,

Thank you very much for a very successful event on Wednesday the 11th of December. Our annual tournament is our only and biggest event,and it has never been so successful. Each and every person who attended had wonderful things to say about the food,the service,the whole set up.Everything . The whole event went off without a glitch.

The Carol Singers were so good ,and had a lot of our members singing along .

It really brought the festive feel to the tournament.

You and your whole team worked very hard to make sure it was” the best”.

Thank you Mr George,for coming up with a very well thought out delicious menu,thank you to all the waiters with special mention about Iqbal,because he does everything with a smile. Thank you to the chefs working behind the scenes,and each and everyone who worked . towards making sure it was a great event.

Thank you ALL.

Sincerely and with best wishes

Durriyah Vasi

Canadian bridge group

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Hi Shanky,

I am not the appropriate person to complete the opinion form for Crown Agents’ international tax training from 11-22 November 2013. I participated as a trainer, whereas most of the feedback sought in the form should be obtained from Crown Agents itself.

I will state though that I found your staff very easy to work with. They were constantly checking to confirm that everything was running as it should, remembered a few things that I’d forgotten (like collecting the photographs) and were always immediately accessible (just outside the room) and very polite and helpful when I needed assistance. It made like very easy for me, so thank you very much!

Best wishes


Dear Roxana,

Sorry for the delay, just want to take this opportunity to thank you for arranging the hotel accommodation for me and my CEO. We got exceptional service from all staff, right from Front Desk to Room Service. I asked for you twice during my stay but was told that it was you day off and the second time you were not at the hotel. I may have seen you in the lobby with a group that you were doing the rounds of the hotel.

We will certainly make this hotel as our stay for all our future trips to Dubai.

Thanks again, and also convey our “thank you to all your staff”, Enjoyed the stay!

Warm regards,
Mo Lalani
PS:If you ever decide to come to Toronto, Canada please look me up.


We recently stayed at the Holiday Inn Al Barsha in Dubai and would like to convey our thanks to your concierge Patrick. Nothing was too much trouble for him and he made our stay very pleasant. He really went out of his way to smooth out any difficulties that came up and we are very grateful to him. Thanks again Patrick.

Jean and Don Irwin

To Moataz

Thank you so much for all your help and making our stay an extremely memorable one. The Best Hotel we have stayed in our 6 week journey. If there were more people like you the world would be a better place.

Greg Donna, Brett & Pauline

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A very clean & comfortable room. Awesome amenities & restaurants. Delicious food served at Gem Garden & Lounge Al Barsha.

Gilbert Jovellanos

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All the staffs were all courteous & accommodating.The facilities are great. The room where I stayed and the hotel itself are very clean. One of the Best…if not the very best.

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Dear Manager,

I m writing to thank you and your staff at the holiday inn Barsha (Dubai) and the experience that they gave me and my family. My special thanks to Mr. Moazzam for being so welcoming and helping us to have the peace of mind we were after, I’ve been in many Holiday Inn Hotels in different countries and I must say that this one is by for the best. Keep the good job at this hotel and I already look forward to my return to this hotel.

Many Thank,

Ibrahim Abosay

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Good Evening Rouxshin, Mohamed and all of the Al-Barsha Staff.

It now appears that “Captain” Maslankowski will be able to start his journey to his home around the 20th or 21st and Scott Jakl will advise you of the exact day.

However on behalf of all of us at Kalitta I want to say Thank you very much for your expert, courteous and prompt help first in getting “Captain Ski” the immediate medical attention he needed and then with Dustin, Dave and Scott as they were attending to his needs.

Recently Rouxshin advised that the Holiday Inn Dubai – Al Barsha received several awards for Best 4 Star hotel in the UAE. Well, from our point of view you all are one of the Best “5” Star hotels we have ever worked with.

Again – Thank you

Our Very Best Regards


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Conference staff very professional and supportive. I have stayed in the hotel many times and have always been satisfied.

Lee Joy

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Ramesh ,thank you for an excellent experience.It was truly an amazing service with great food & smiling staff.

Abhey Mehta.

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Excellent Service.
Can’t fault a thing, made my job very easy.
Can’t recommend enough.

James Blair

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Everything worked perfectly. Haji is a great guy!!! Many thanks for your corporations during our meetings.


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Absolutely wonderful spread of food all delicious and well presented. Selection was extremely appreciating hats of the chef.

Zishan Naeem

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Haji provided excellent support as did all the H.I Staff.

Robert Goldmann

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Had a very nice first time. Courteous waiter, lovely ambience.

Afshan Ishali Kathawale

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I just want to let you know the wonderful treatment of your staff especially from Mr. Elsayed Mohommed during the last 2 weeks. I frequented the terrace every night and I had an amazing time thanks to the prompt and detailed service from the waiters. They always treat me as gold and received me with smiles and happiness. Thank you guys for making this place the best place in having a wonderful time for me and my friends.

Belgacem Amrouni

This is for the management team to know that we had a wonderful experience at holiday inn al barsha.. We had come to see your banquet for my sons first birthday ,I was amazed with the wonderful service we received right from when we entered the door till we left… The staff is extremely friendly . My 10 month old was playing with ur staff who presented him with cookies and reception was warm n welcoming… I am not sure if I aud book ur venue or not but be rest assured you will only hear positive word of mouth about your hotel from us.. Great job keep up the awesome customer service we are loving the personal attention.

Sabiha Anup

I write on behalf of all artists of the Aga Khan Music Initiative and the team of the Aga Khan Trust for Culture who had the pleasure of co-producing Remix 2011 concert at the Ismaili Centre Dubai in October 2011. The message is to express, once again, our sincere and heartfelt gratitude for the warm hospitality and support extended to us by the entire Holiday Inn Dubai Al Barsha team. The success of the concert event would not have been possible without you participation and we are truly grateful for everything you’ve done. Thank you for being such a perfect home, we very much hope to be able to return to Dubai very soon.”Sincerely,Fairouz R. Nishanova Director, AKMI Aga Khan Trust for Culture / Aga Khan Development Network 



Stranded as a result of the ash cloud, we checked in here having stayed at Dar Al Masyaf. Although located away from the beach, the roof top pool has fantastic views and the Mall of the Emirates is a short walk. The food is of an exceptional standard and the the staff are extremely efficient and friendly. We would not hesitate to stay here again as this is the best Holiday Inn we have stayed in. Special mention for Mohammed, the pool attendant and of course the chef!!

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8 ladies and myself stayed at the Holiday Inn Al Barsha from February 25th – 2nd March. I cannot fault this hotel at all, the location – perfect, the service – perfect, the décor – perfect and most importantly the value for money– perfect.

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Keep up the good work. It is refreshing to see a lower cost alternative, to the excesses of the region, without compromise on quality and service.

Paul Chiverton

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I work at the Holiday Inn London Regents Park. Having the advantage of booking the employee rate around the world. After staying at your fine hotel I would have no hesitation in returning to this hotel even if it means paying a higher rate if the staff rate is not available. You have a hotel to be proud off & staff who make a difference to every guests stay.

Thank you once again.

Miss Sureya Hussain

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The room was lovely, spacious and very comfortable sleep.

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Very polite and helpful staff.

Good facilities.

Service at restaurants very good.

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Dear Sohail,

We had a pleasant stay in your hotel. We really want to thank you for the good care and service.

We are very satisfied about the hotel and will recommend it to our clients. Unfortunately we could not see you anymore. All the best and hope to see you again.

Kind Regards,

Zohra Ben Addi & Sancha Wessell

American Express

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Our stay at Holiday Inn Albarsha was most enjoyable and to very high standard. Our rooms were first class, as was the food, but the most outstanding feature was the approach and friendliness of your staff in all areas from check-in, pool side, the Q and Gem Garden.

Kind Regards,

Iain Taylor

Sales Manager

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